1. Introduction
This Website is the property of SID Digital Limited (hereinafter referred to as “SID Digital”), a digital solutions company enabled to facilitate secure and efficient electronic payment systems including provision of payment gateway services for online transactions, processing electronic funds transfers, enabling digital wallets, virtual accounts, recurring payments, and subscription management to a wide range of customers. This Privacy Policy ("Policy") helps understand how SID Digital uses and protects the data its customers/users provide to SID Digital when they visit and use our websites, mobile application and other Services.
2. What information do we collect about you?
The personal data that we collect, and process may include:
2.1. Basic information such as name, date of birth, employer, title, age, relationship affiliations with
person or organization.
2.2 Contact information such as physical address, email address, fax and telephone;
2.3 Technical information (including your IP address), information obtained from a visit to our website;
2.4 Confidential information generated by us in the course of providing our services.
2.5 Any other information relating to you which you may provide to us.
3. How we protect your personal Information
We are committed to protecting your personal information and implementing appropriate technical and organizational security measures to protect it against any unauthorized or unlawful processing and against any accidental loss, destruction or damage.
4. How we use your Personal information
We will only use your personal information if and to the extent that applicable law allows.
4.1 Processing your transaction: We use relevant personal information described above to process and deliver your transaction and to notify you of the status of your transaction.
4.2 Ability to proceed with an offer on our products or covers: We will process your personal information for the purposes of our legitimate interests in determining your ability to proceed with a transaction or agreement so that we have an informed choice should there be an offer. This also has the potential to speed up any subsequent transaction.
4.3 To engage with you in relation to our products and services: We will use your personal information to provide you with the products and services you have requested from us. We will process your personal information in this way if it is necessary for the performance of the contract with us.
4.4 To do all things necessary to comply with our customers’ instructions and our legal obligations to our customers and in compliance with privacy legislations such as the Nigerian Data Protection Act 2023, NDPR 2019. We will therefore only process your personal information if:
(a) you have given your consent (where necessary) to such use or the organization you work for has obtained your consent (where necessary) to share your information with us; or to contact you about products and services that we believe may be of interest to you
(b) if we have a legitimate interest which is not overridden by your interests or your rights and freedoms; to prevent and detect any misuse of the Website or Service, or any fraudulent activities carried out through the Website or in the use of our Services; to fulfil KYC requirements, to monitor, prevent and detect fraud, enhance security, monitor and verify identity or access, and combat spam or other malware or security risks.
(c) To contract with you and administer the delivery of the Services through any of our products you opt to use or to fulfil a specific request and provide customer support, such as responding to inquiries and handling complaints, enforce our terms of service and any terms and conditions of any other agreements for our Services; share personal data with third parties and service providers that provide services on our behalf.
(d) If the processing of your data is necessary where there is a statutory obligation on us. If you have given us your express consent, we may process your personal data for additional purposes. Please note that you may withdraw your consent at any time, you may so wish.
5. If you fail to provide personal data?
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
6. How is your personal data collected?
We use different methods to collect data from and about you including through:
6.1 Direct interactions. You may give us your Identity, Contact and Financial Data by filling informs or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
6.1.1 apply for our products or services;
6.1.2 create an account on our website;
6.1.3 subscribe to our service or publications;
6.1.4 request marketing to be sent to you; or
6.1.5 enter a competition, promotion or survey; or
6.1.6 give us feedback or contact us.
6.2. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies [server logs] and other similar technologies. [We may also receive Technical Data about you if you visit other websites employing our cookies].
7. Sharing your personal data
Irrespective of how we obtain your personal data, it may be shared among all our offices as may be found on our website. All our offices will always ensure at least a standard level of data protection is always in place. Where we share your personal data with third parties, we will do this in accordance with applicable data protection laws and will take appropriate safeguards to ensure its protection.
8. Children's data
Our Services are not intended for, directed at or marketed to persons below the age of 18. We do not knowingly collect personal information from anyone under the age of 18.
9. International transfers
Data will be processed within Nigeria. Should this change in the future and we will need to transfer your personal data out of Nigeria, we ensure a similar degree of protection is afforded to it by ensuring the safeguards as mandated by the NDPR are in place.
10. Retaining your personal data/Data Retention
We will only retain your personal information for as long as is necessary for the purpose for which it was collected, including for the purposes of complying with any legal, regulatory, accounting or reporting requirements. We will delete your personal data when it is no longer reasonably required for the Authorized Uses or you withdraw your consent (whichever is applicable), provided that we are not legally required or otherwise authorized to continue to hold such data. In addition, we delete your data for targeted marketing purposes once you unsubscribe from our marketing communications. Please note that your data may be retained for a longer period, notwithstanding your request to remove it, where there is a legal requirement to do so.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can adjust your browser settings to refuse cookies or to be notified when cookies are being used. For more details, see our Cookie Notice.
12. Your Rights as a Data Subject The law vests you with certain rights as a data subject. They include the right to: access personal data we hold about you by requesting a copy of the personal data we hold about you; rectify such information where you believe it to be inaccurate; restrict the processing of your data in certain circumstances; object to the processing of your data where we intend to process such data for marketing purposes; where feasible, receive all personal data you have provided to us—in a structured, commonly used, and machine-readable format—and transmit the information to another data controller; request the erasure of your data (also known as the right to be forgotten); withdraw your consent to the processing of your data; and lodge a complaint with a relevant authority where you have reason to believe that we have violated the term(s) of this Notice. (You may complain or seek redress from us within 30 days from when you first detect the alleged violation.) You may seek to exercise any of the above rights at any time by sending us an email at dpo@secureidltd.com The supervisory authority is the Nigerian Data Protection Commission (NDPC), and you can send your complaint via email to info@ndpc.gov.ng.
13. International transfer of data In the course of our operations, we may transfer personal data outside our country of operation. We ensure any cross-border data transfers adhere to all necessary data protection regulations. This means that before transferring personal data, we either confirm that the recipient country has robust data protection laws or, if not, employ specific contractual terms and other appropriate safeguards to protect the data. In cases where the destination country might not meet stringent data protection standards, we will leverage the relevant data transfer mechanism, seek authorisation from the regulator, or obtain your consent before proceeding and inform you of any risks. Should you wish to learn more about how we ensure data protection during these transfers, details will be provided upon request.
14 Marketing and communications We only send marketing communications to you with your consent. You can opt out of our marketing or object to further processing You may contact us via email at dpo@secureidltd.com and request to discontinue receiving marketing messages
15. Complaints
If you have any inquiries or complaints, please reach out to our Data Protection Officer (DPO) at dpo@secureidltd.com. Our DPO will examine your concerns and update you on the resolution process. Also, you may complain to the regulatory authority (NDPC) at info@ndpc.gov.ng if your complaints are not satisfactorily addressed.
16. Other websites
Our website may contain links to other websites. This Privacy Policy only applies to this website so when you link to other websites, you should read their own privacy policies.
17. Changes to this Notice
We update our privacy notice from time to time. We will notify our users when we make a change, and visitors will know this by checking the last date of the update on this page whenever they visit.
18. Contact Us
If you have any questions relating to this Notice, your rights under this Notice, or are not satisfied with how we manage your personal data, kindly reach out to our Data Protection Officer at dpo@secureidltd.com.
Last updated – January12, 2025
